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Total Dealership Marketing
Your One Stop Customer Retention Shop |
TDM is currently providing campaign implementation for a range of dealers throughout Australia, representing them via Sales and Service CSI, Sales Lead Generation, Service Reminders, Service Campaigns, Retention Programs and Database Integrity. | |
Can you measure the success of the marketing you
do in these areas?
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Sales Lead Generation
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Focusing on lead generation for
new prospects, existing leased customers, lapsed customers and win back
campaigns
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CSI Showroom
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After Sales follow-up call campaign - post delivery to identify and assess customer satisfaction to assist to improve your dealership's overall CSI |
CSI Service
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After Service follow-up call campaign - to
identify customer's perception of service and address any issues that arise
allowing your dealership to improve their overall CSI score
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Service Retention
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Contact clients to arrange scheduled servicing of
their vehicle, increasing repeat business for your service department
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Main Events
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Prospecting and qualifying pre and post
requirements to any event or launch
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Test Drive Campaigns
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After test drive follow-up calls to identify any
missed opportunities and assist in overcoming any customer objections
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Letter Campaigns
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Service reminder, after sales, uncontactable,
showroom requirements, new sales, new vehicle launches, recall notification or
any direct mail requirements
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Database Cleanse
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Focusing on data integrity at every interaction
updating client details and informing your dealership of preferred addresses,
correct phone numbers and capturing email addresses
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Text Messaging
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Using SMS technology in keeping your customers
informed
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Email Direct Marketing
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EDM campaigns, flyers and newsletters
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Trend Reporting
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Factual real time information. Lost customer
analysis, servicing and buying patterns, reoccurring trends
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Mail House
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Let us do the menial work for you
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Merchandise Marketing
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Pens, pads, caps, anything you can put your logo
on
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Gift Link Packs
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Post sales gifts, birthday gifts, any requirement
your business may need let us help you tailor a solution
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Customised Marketing
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Specific customer contact campaigns designed to suit your needs |
TDM can look
after your total marketing needs.
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What you need to do? | |
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In the interim, feel free to download the Total
Dealership Marketing flyer in order to gain a clearer understanding of what the Total Dealership Marketing is about and what we do.
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547 Blackburn Road (P.O. Box 320) Mount Waverley VIC 3149 Tel: +61 3 9535 2222 Fax: +61 3 9535 2281 |
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Last Updated May 1, 2009 |